Unwanted Items
For your peace of mind, SurfDek offers a 30 day refund policy on unwanted items. We will happily refund or exchange an item for you if it is unwanted within 30 days of being purchased from surfdek.co.uk, providing it is in the same condition it was delivered to you in. In the event of a refund, we will not refund any shipping costs incurred.
Please note: products which are customised/personalised for you are non-returnable due their bespoke nature.
Size + Fitting Policy
When you order a SurfDek product we manufacture it specifically for you the same day. We love creating these brand new products for our customers but please contact us if you have any questions regarding fitting or sizing. We are conscious manufacturers and we can all benefit from only producing what is required. Let’s aim together to try and reduce the occurrence of having to exchange products for this reason.
3 Month Warranty
If you believe your product to be faulty, we offer a 3 month warranty from the date of your order to return faulty items for a full refund. We may ask you to send us some photographs of your item as we deal with each warranty on an individual basis.
Due to the nature of the sports SurfDek is intended for, we offer this warranty against manufacturing faults only. we will not provide a refund if there are obvious signs of neglect or in proper use of the products we provide.
What To Do If You Want To Return An Item
Please get in touch with us at contact@surfdek.co.uk and we will help you process your return as quickly as possible. You will be given a returns number and asked to post your items back to us, at your cost. You will then be refunded the original amount of the sale, excluding shipping. For exchanges, in the first instance only, we will then post a new item back to you at no extra cost to you.
