Lost + Scan = Reunited

How To Register Your RELAY Tag

If you have just acquired a SurfDek product (new or used) and wish to register your RELAY Tag, please follow these 2 easy steps.

Step 1

Head to My Account and register with SurfDek.

Step 2

In your My Account dashboard head to Account Info [RELAY Tags] and enter your RELAY tag serial number(s) and the date of entry into the system.

All done!

about SurfDek Relay Tags

SurfDek Relay Tags are an electronic tag system which uses NFC (Near Field Communication) technology to identify information stored on the tag, using any modern smartphone. Relay Tags can be embedded into SurfDek’s traction to secure your surfboard, kiteboard, wing foil board and so on. They are also sold separately to be used wherever you like!

If you lose your board somewhere, leave it accidentally or it is stolen or switched, Relay Tags makes it easy to be reunited with your board using technology and good faith.

Your Relay Tag enhanced traction will prevent unnecessary searches by search + rescue agencies such as the RNLI (UK) and HM Coastguard (UK), when you accidentally get separated from your gear. It only takes a quick scan of the chip to get in touch and trace if you are safe or not. This could potentially save huge amount of money, time and threat to life in extreme conditions and seasons.

Anyone with a recent model smartphone can scan the integrated SurfDek Relay Tag and attempt to get in contact with the rightful owner through SurfDek.

SurfDek Relay NFC Tags are passive technology. This means they don’t need charging, are much smaller and cheaper than GPS trackers, have an endless life and can be scanned by almost any smartphone on the market since 2016.

How does it work?

Someone finding a piece of equipment with a SurfDek RELAY tag in or on it (surfboard, kiteboard, wingboard, snowboard, canoe) can scan the tag using their smartphone. Simply activate your NFC scanner (new models do this automatically) and press your phone towards the RELAY tag. Your phone will automatically direct you to the SurfDek RELAY recovery page of our website. Scroll down to the button which says “Contact RELAY team” and then fill in the required information to start the process.

Technology and Good Faith
  1. In the event a RELAY Tag is scanned and you contact us to retrieve information from a serial number, we will take your contact details (phone number).
  2. We will contact the most recent registered user of the RELAY Tag (by email or telephone) to see if they are looking to be reunited with the equipment.
  3. If this is the case, we will give your contact information provided (telephone number) on enquiry to the registered RELAY tag user so they can get in touch with you.

How Does NFC Technology Work?

Have you ever wondered what makes tap-and-go services like Apple Pay and Android Pay work? As much as it seems like pure magic, it isn’t. So what is it exactly? Simply put, it’s a method of wireless data transfer called NFC (Near Field Communication) that detects and then enables technology in close proximity to communicate without the need for an internet connection. It’s easy, fast and works automagically.

The technology involved is deceptively simple: evolved from radio frequency identification (RFID) tech, an NFC chip operates as one part of a wireless link. Once it’s activated by another chip, small amounts of data between the two devices can be transferred when held within 4cm from each other. No pairing codes are necessary to link up and because it uses chips that run on very low amounts of power (or passively, using even less). NFC is much more power-efficient than other wireless communication types.

Read our RELAY Tag Terms and Conditions here.

Buy RELAY Tags

As well as being integrated in SurfDek products, you can also buy our RELAY tags individually to use wherever you like!

Tail Pads

Our tail pads are made with RTM-22™ and feature a signature 4D flex kick (30mm) with a 45 degree incline (20mm) to vert (10mm). These kick tails use a contrast in materials to allow for comfort under your foot along with maximum grip against the vertical wall section of the tail pad, during turns or airs. These pads come with a SurfDek RELAY Tag, which increases the chance of recovering your board if you were to lose it or it is stolen.